HELP
Find quick answers to your questions below…
Order Status
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.
Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
Please see our Terms & Conditions for complete details regarding our return policy.
When you place an order with sosproducts.com we will estimate shipping and delivery rates based on availability, the shipping options you chose and destination. Note that these are approximate and can change based on extenuating
circumstances beyond our control. Once your package has been picked-up by the carrier you will receive a shipping notification via email. Use the tracking number provided to check the status of your delivery.
If you have any questions or concerns about getting your order within a certain time frame, please let us know by calling 800-479-7998 or emailing orders@sosproducts.com.
For Shipping Policy information, click here.
Guarantees
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
You only have to pay sales tax if you are located in California, the same state as our warehouse, or in the state of Washington.
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at (800) 479-7998 or orders@sosproducts.com.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, please call 800-479-7998. Gift certificates are not a current method of payment online.
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance at (800) 479-7998 or orders@sosproducts.com.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance at (800) 479-7998 or orders@sosproducts.com.
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Additional Support
Government, Hospital & Educational Emergency Supply Procurement
SOS Survival Products, Inc. has been a leader in the emergency preparedness industry, safety and medical supply distribution since 1989. We are an experienced, trusted and reliable source for emergency preparedness supplies servicing school districts, universities, public health agencies, hospitals, branches of local and state governments, and the private sector. We offer extremely competitive pricing, volume discounts, customization, the latest innovative products, and a knowledgeable staff to assist with all preparedness needs.
Whether you’re purchasing emergency preparedness supplies for a school, hospital or government agency, you’ll be pleased with our service, selection and pricing. We’re proud to offer high quality emergency supplies at an affordable price so you can get the supplies you need without exceeding your budget.
Certifications
As a local California business, we understand how important certifications and history are to California schools, hospitals and governments. Below are our certifications for Los Angeles, San Francisco and the state of California.
- Certified Small Business with the State of California Supplier # 1224580
- Certified Small Business with the County of Los Angeles Supplier# 05230401
- Emergency Supplies Vendor for the City of Los Angeles Contract # 59453
- Small Local Business Certified – City of Los Angeles Supplier # 33742
- Approved Vendor for the City & County of San Francisco Supplier # C09614
- California Multiple Award Schedule Contract # 4-13-84-0041A
How to Order / Request Proposals
Request for proposals or solicitations for bids may be sent to orders@sosproducts.com.
You may also contact us directly at 800-479-7998, or fax your request to 818-909-0360. A member of our team will respond to your request within two business days.
Payment Options
We accept purchase orders and p-cards from city, government, hospital, university, and school district entities. You may submit the purchase orders via email or fax.
Payment Terms
All purchase orders are billed with NET 30 terms.
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